Privacy Policy

C4tchy Academy is an AI-powered cricket coaching platform built and operated by C4tchy Pty Ltd, an Australian company. When we say "C4tchy Academy", "we", "us", or "our" in this policy, we mean C4tchy Pty Ltd.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our platform or visit our website. It is written to comply with the Australian Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs).

If you have questions about this policy, contact us at [email protected].

We collect only what is necessary to provide the C4tchy Academy service:

• Account information: your name, email address, and phone number (used for account verification)
• Videos you upload: coaching videos together with metadata (discipline, shot type, player name, upload date)
• Player profiles: player names, dates of birth, and optional profile photos you add
• Subscription & billing data: plan type, billing history, and payment method details (card details are held by Stripe — we never see or store them)
• Usage data: videos uploaded this month, credits used, analysis counts
• Authentication tokens: session tokens tied to your device. We do not store passwords in plain text.
• Communications: messages you send us via the contact form or support email

We do not collect health information, biometric data for identification, ethnicity, religious beliefs, or any sensitive information beyond what is listed above.

• Directly from you when you create an account, upload a video, add a player profile, or contact us
• Automatically during normal use — session tokens and usage counts are recorded as part of service operation
• Through AI processing — videos you upload are sent to our AI providers to generate coaching analysis
• Through Stripe — payment processor that handles subscription billing and top-up purchases on our behalf

We have a lawful purpose for each category of data, in line with APP 3:

• To provide and operate the service — storing your videos, player profiles, and coaching reports
• To generate AI coaching analysis — sending videos to our AI providers to produce biomechanical feedback
• To manage subscriptions — processing payments and enforcing plan limits
• To verify your identity — using phone or email verification to secure your account
• To respond to you — using your contact details when you request support or send feedback
• To improve the service — understanding how features are used (no personal identifiers in analytics)
• To meet legal obligations — retaining records as required by applicable Australian law

We do not use your data for advertising. We do not build profiles for marketing purposes. We do not sell your data.

When you upload a video, it is sent to our AI providers (Google Gemini and/or Anthropic Claude) to generate biomechanical coaching feedback. Key facts about this processing:

• Videos are transmitted over an encrypted (TLS/HTTPS) connection
• Under our agreements with Google and Anthropic, your data is not used to train AI models
• Videos are stored in Cloudflare R2 (cloud object storage). Your videos are private and accessible only to your account.
• AI analysis is not always accurate. You are responsible for reviewing coaching feedback before relying on it.

By uploading a video, you consent to it being processed by our AI providers for the purpose of generating coaching analysis.

We do not sell your personal information. We do not share it with advertisers or marketing platforms.

We share your data only with service providers who help us operate C4tchy Academy, and only to the extent necessary for their specific function. All providers are based in the United States:

We may also disclose personal information if required to do so by law, court order, or to protect the safety of any person.

All of our subprocessors are based in the United States. Transferring data to them is necessary to operateC4tchy Academy. In accordance with APP 8 of the Privacy Act 1988 (Cth), we take the following steps to ensure your data is protected when transferred overseas:

• We enter into data processing agreements with each subprocessor requiring them to protect personal information to a standard comparable to the Australian Privacy Principles
• We select subprocessors that hold recognised security certifications (SOC 2 Type II) where available
• We limit the data each subprocessor receives to only what is necessary for their specific function

Note: By using C4tchy Academy, you consent to your personal information being transferred to and processed in the United States as described above.

We retain your personal data for as long as your account is active and as long as reasonably necessary to provide the service and meet our legal obligations.

• If you delete your account, we will delete your personal data (including all videos and player profiles) within 30 days, except where retention is required by law
• Billing records are retained for 7 years as required by Australian tax law
• An anonymised record of account deletion (hashed identifier + date only) may be retained for legal compliance

Under the Australian Privacy Act 1988 (Cth), you have the following rights:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct inaccurate or incomplete information
• Deletion — request deletion of your account and personal data
• Complaint — lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au, by phone on 1300 363 992, or by post to GPO Box 5218, Sydney NSW 2001

To exercise any of the above rights, contact us at [email protected]. We will respond within 30 days. We will not charge you for making a request.

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or destruction. Our measures include:

• Encrypted data transmission (TLS/HTTPS) between the app and all servers and subprocessors
• Row-level security in our database — each user can only access their own data
• Payment card details handled exclusively by Stripe — we never store card numbers
• Access controls limiting which personnel can access production systems

No system connected to the internet can guarantee absolute security. If you believe your account has been compromised, contact us immediately at [email protected].

If we become aware of a data breach that is likely to result in serious harm to you, we will notify you and report it to the Office of the Australian Information Commissioner (OAIC) as soon as practicable, as required under the Notifiable Data Breaches scheme (Part IIIC of the Privacy Act 1988 (Cth)).

Our notification will explain what happened, what data was affected, and what steps we are taking to address it.

C4tchy Academy is intended for use by coaches and players aged 13 or over. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us at [email protected] and we will delete it promptly.

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last updated. If we make material changes that affect your privacy rights or how we use your data, we will notify you by email (if we hold your address) before the changes take effect. Continued use of C4tchy Academy after changes take effect constitutes acceptance of the updated policy.

For any privacy-related questions, access requests, or complaints:

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner:

This Privacy Policy is written to comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles. It does not constitute legal advice.